Careers

European Clinical Support Specialist

Position Available Q3 2010

General Information

• Department Name: Training and Customer Support
• Reports to: Manager of Training and Clinical Support
• Exempt/Nonexempt: Exempt

Essential Duties and Responsibilities

• Build SynCardia's revenues and profitability by implementing effective support programs that are recognized by customers for the significant value they add to patient outcomes and profitable operations. Existing Customers expand their use of the Total Artifical Heart while they refer new hospitals into the SynCardia Program.
• Customer Training - A four phase modular initial training system to ensure that each customer implant center is certified and will consistently produce good patient outcomes. Participate in phases as needed.
• Customer Support - Implement programs in the field for the business aspects of customer support to ensure that each customer will maximize its ROI while expanding the base of patients served with the Total Artifical Heart.
• Clinical Support - Effectively use SynCardia Systems to support customer hospitals to consistently achieve a high level of good patient outcomes.
• Medical Meetings - Participate in strategic medical meetings to interact with current customers and infect appropriate new customers with the idea virus, as well as maintain the most current knowledge of industry research and discoveries.
• User Groups and Feedback - Assist in facilitating self learning interactions among customers to support and improve good patient outcomes and profitable operations.

Position Requirements

1. Skills and abilities (required for the job)
   • Ability to effectively follow systems
   • Ability to document activities
   • Team player
   • Presentation/teaching/coaching skills
2. Education, experience and training (required for the job)
   • Transplant Hospital familiarity
   • Device experience
   • Instructional experience
   • College degree

For more information, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . ,,